Customer Service Advocate

We’re looking for a dedicated and enthusiastic Customer Service Advocate to join our team in Sunderland, on a full-time, temporary basis.

Key Duties:

• Provide clear, accurate information, advice, and guidance to customers across a range of channels, including face-to-face, telephone, email, letter, web chat, and social media.
• Resolve enquiries efficiently at the first point of contact wherever possible.
• Carry out surveys, telephone interviews, and data collection tasks to support service improvement and customer insight projects.
• Contribute to campaigns, community outreach, neighbourhood engagement activities, and major public events.
• Actively listen to customers, understand their needs, and build strong, professional relationships to ensure every interaction is positive and respectful

The Person:

• Five GCSEs (or equivalent) at grades A–C / 5–9, including English and Maths.
• Excellent communication and interpersonal skills, with the confidence to engage with people from all backgrounds.
• The ability to adapt to different communication channels, digital systems, and changing processes.
• A proactive and flexible approach, with a genuine commitment to delivering high-quality customer care
• Previous experience in a contact centre or customer service role is desirable.