Casework Support Officer

Job Summary

We are currently looking to recruit for 2 x Casework Officer’s to join our team based within Sunderland on a Full Time, Temporary basis.

Duties

• Make decisions on claims for Discretionary Housing Payments and Local Welfare Provision in line with defined policies, DWP guidelines, and business processes.
• Manage a caseload of new and repeat customers, ensuring timely reviews, recalls, and appropriate customer support.
• Maintain accurate data records to support management.
• Ensure all case files are detailed, accurate, and contain the required documentation.
• Deliver excellent customer service when responding to enquiries and complaints, providing clear advice and support that leads to positive outcomes.
• Provide strong administrative across the department.

Skills

• Proficient computer skills, including typing speed and accuracy.
• Familiarity with Microsoft Office.
• You have previous experience in a similar casework, customer service, or benefits administration role.
• You hold five GCSEs at Grade C (4) or above, including English and Maths.