Business Support Officer

Duties Of This Role:

• Provide support to a very busy team with a demanding workload and high call volumes.
• Ability to deal with difficult and vulnerable services users over the phone.
• Ability to mutli task and deal with a high workload with changing priorities with tight deadlines.
• You should be used to working in a fast paced environment, have excellent IT skills and used to dealing with large volumes of correspondence using mail merge and databases.
• Accuracy and attention to detail are essential, and the ability to deal with mutliple mailboxes.
• To contribute to skills transfer activities by the demonstration of duties to support business continuity and to continually improve our service.
• To give a professional and courteous reception service as needed.

The Candidate:

• You will require excellent communications skills, ability to deal with challenging situations and work under pressure.
• Must Hold 5 GCSE’s including English and Maths at grades 5-9 (A-C).
• Must have relevant, previous experience.