Urgent Call Handler

  • South Shields
  • Posted 1 week ago
  • Salary: £10.21 - 15.32
  • Reference ID: TBCHSS

We are currently looking for 3x Call Handlers to provide a 24/7, 365 days service taking calls from Assistive Technology patients and escalating them to emergency services when required in the South Shields area.

The Role:

  • Receive and answer calls and alerts from users and prioritising responses where necessary
  • Assess and identify the nature and reason for the call
  • Contact emergency or medical services, ensuring situations are resolved
  • Write call reports and take the correct reporting action for the customer and call type
  • Work towards KPIs
  • Complete reviews/maintenance of equipment within peoples homes and record the outcomes
  • Record all referrals on the in-house system

The Person:

  • Must have excellent customer service skills and friendly telephone manner
  • Must be able to work well under pressure and towards targets
  • Must be able to work late shifts and weekends
  • Will be subject to a DBS check
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