Telephone Survey Agent

  • South Shields
  • Posted 2 weeks ago
  • Salary: £8.36 - 8.91
  • Reference ID: TBTELEAG

We are currently recruiting for enthusiastic Telephone Survey Agents with excellent telephone manner to work within an expanding local office. Your role will be making outbound survey calls, contacting students and education establishments to gain information in the form of surveys. There are NO sales in this role.

The Role:

  • Making outbound calls to gain information from students regarding education establishments
  • Enthusiastically engaging the caller
  • Going through telephone surveys
  • Updating internal databases with relevant information
  • Using questioning techniques to glean information
  • Based in South Shields – close to metro station or free parking available
  • Hours of work at 10.00 am – 8.00 pm Monday – Thursday (37 hours a week)

The Person:

  • Must have an excellent telephone manner and be able to engage the person on the other end of the line
  • Be enthusiastic to keep the caller engaged
  • Must have previous customer service experience
  • Ideally have previous outbound calling experience
  • Be able to work to targets
  • Must be IT literate
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