Telephone Researcher

  • Full Time/Temporary
  • South Shields
  • Posted 2 weeks ago
  • Salary: £7.70 - 8.21
  • Reference ID: NDJ22

We are currently recruiting for 2x Customer Service Survey Agents with excellent telephone manner to work within an expanding local office. Your role will be making outbound calls, contacting Students and Education establishments to gain information in the form of surveys.

The start date is ASAP

The role

  • Making outbound calls to gain information from students regarding education establishments
  • Going through telephone surveys
  • Updating internal databases with relevant information
  • Using questioning techniques to glean information
  • Based in South Shields- Close to metro station or free parking available
  • Hours of work – 11.00 a.m. – 8.00 p.m. Monday to Thursday
  • 9.00 am.m till 12.00 noon on Friday

There is no selling in this role

The person

  • Must have an excellent telephone manner and be able to engage the person on the other end of the line
  • Must have telephone experience, preferably outbound calling
  • Must be I.T literate
  • Must be motivated to work both alone and as part of a team
  • Must be consistent in hitting targets

This is an immediate start and will be ongoing until April 2020 with the possibility of extensions

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