Tele-Researcher

  • Full Time/Temporary
  • South Shields
  • Posted 3 weeks ago
  • Salary: £7.70 - 8.21
  • Reference ID: NDJ2

We are currently recruiting for 4x  Customer Service Survey Agents with excellent telephone manner to work within an expanding local office. Your role will be making outbound calls, contacting Students and Education establishments to gain information in the form of surveys.

The start date is ASAP

The role

  • Making outbound calls to gain information from students regarding education establishments
  • Going through telephone surveys
  • Updating internal databases with relevant information
  • Using questioning techniques to glean information
  • Based in South Shields- Close to metro station or free parking available
  • Bonus system in place and weekly competitions
  • Hours of work – 11.00 a.m. – 8.00 p.m. Monday to Thursday
  • 9.00 am.m till 12.00 noon on Friday

There is no selling in this role

The person

  • Must have an excellent telephone manner and be able to engage the person on the other end of the line
  • Ideally have some experience of customer services , experience with the public or telephone experience
  • It is not necessary to have call centre experience but ideally you should have some outbound calling
  • Be I.T literate
  • Be motivated to work both alone and as part of a team

This is an immediate start and will be ongoing work initially up to the Christmas period with chances of extensions.

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