Senior Sales Advisor (part-time)

  • South Shields
  • Posted 3 weeks ago
  • Salary: £12,480.00
  • Reference ID: AHSSP

We are currently looking for a Senior Sales Advisor to work for a local prestigious company working in an Inbound Contact Centre within a small team. This role will be working Friday, Saturday and Sunday, 8 hours a day between the hours of 8.00 a.m. and 8.00 p.m. (24 hours per week)

The role

  • You will be responsible for taking orders from existing and new customers via telephone, website, and various media channels in a small contact centre environment.
  • You will provide an exceptional customer experience from beginning to end.
  • As the role is Inbound Sales you will be working towards daily KPI targets which will include upselling and cross selling many other items from the company product range.
  • Maximise sales on every call and objection handling when necessary.
  • Identifying customer needs through conversation fact finding.
  • Promote a customer “Rewards Programme”.
  • Support customers and resolve any issues as 1st point of contact.
  • Accurately input, update, delete, add and amend existing customer data.
  • Work well within the team environment.
  • Providing Call coaching for the Sales team and provide support to colleagues.
  • You will also supervise the Sales team on a weekend, providing call coaching and feedback, managing performance and handling any administration tasks.
  • Manage the Sales team on the weekend, being the first point of contact for any queries and performance management.

The person

  • You must have a passion for both customer service and sales and have the ability to maximise all sales we receive into the contact centre.
  • You will be customer focused, reliable, self-motivated and enthusiastic with good communication skills, world class customer service and an eye for detail.
  • Previous experience of working within a call centre environment and /or supervisory role is desirable.
  • Previous experience of working within customer service environment is essential.
  • Previous experience of working within a sales environment is essential.
  • IT literate with accurate keyboard skills.
  • Must have some flexibility and a willingness to change hours within the company if required.

This is a permananet , Part-time role working Friday, Saturday and Sunday.

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