Neighbourhood Services Advisor

  • Full Time/Temporary
  • Gateshead
  • Posted 4 weeks ago
  • Salary: £10.65
  • Reference ID: NDNSAGH

We are currently looking for x3 full time Neighbourhood Services Advisors to provide Admin support to the Housing team in a busy Gateshead office on a daily basis.

The Role:

  • Be the first point of contact for tenants and providing support when necessary
  • Dealing with any incoming calls and escalating when necessary.
  • Assisting on home visits to tenants.
  • Undertake reviews regarding tenancies
  • Liaise with customers, other services, councillors, and a range of partners
  • Arranging and attending meetings.
  • General administrative duties – Filing, scanning, data entry, use of MS Office, CRM databases, diary management, reception cover etc.
  • Will include remote working

The Person:

  • Must have previous experience in a similar role.
  • Must have excellent Customer Service skills.
  • Must be IT literate.

*Please note: this position is temporary ongoing for initially 3 months but could be extended or made permanent.*

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