Neighbourhood Officer

  • Full Time/Temporary
  • South Shields
  • Posted 1 week ago
  • Salary: £13.92
  • Reference ID: NDNOSS

We are currently looking for a Neighbourhood Officer to provide housing and customer support across the South Tyneside borough.

The Role:

  • Being a first point of contact for tenants and providing support when necessary
  • Working with vulnerable tenants and make referrals when needed
  • Conducting the process of signing up new tenants, terminations, and re-housing
  • Dealing with and issuing fixed penalty notices
  • Carrying out a range of visits to properties ensuring they’re kept in good condition
  • Providing customers with housing advice when needed
  • Undertake reviews regarding tenancies
  • Carry out inspections on estates and communal areas
  • Liaise with customers, other services, councillors, and a range of partners
  • Will include remote working

The Person:

  • Must hold a Basic DBS issued within the last 12 months.
  • Must be First Aid certified.
  • Must have previous experience in a Housing role.
  • Must have excellent Customer Service skills.
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