We are currently looking for 3x Neighbourhood Housing Officers to provide housing and customer support across the Gateshead borough, conducting home visits and supporting tenants on a daily basis.
- Be the first point of contact for tenants and providing support when necessary
- Work with vulnerable tenants and make referrals when needed
- Carry out a range of visits to properties ensuring they’re kept in good condition
- Provide customers with housing advice when needed and carry out home visits to assist the rehousing process
- Undertake reviews regarding tenancies
- Carry out inspections on estates and communal areas
- Liaise with customers, other services, councillors, and a range of partners
- Will include remote working
- Must be educated to NVQ Level 2 in a Customer focused qualification, or have the equivalent experience.
- Must have previous experience in a Housing role.
- Must have excellent Customer Service skills.
- Must be IT literate.