Neighborhood Housing officer

  • Gateshead
  • Posted 2 weeks ago
  • Salary: £13.17 per hour
  • Reference ID: Chloe Gates

We are looking to recruit an experienced Neighborhood Housing officer in the GATESHEAD , Tyne and Wear area.

The role

  • Proactively manage a cross tenure patch of properties, including properties managed on behalf of other landlords, providing customer focused services in line with the company’s service standards and values.
  • To become the key local contact for tenants, providing appropriate support and early intervention to sustain tenancies and maximize income.
  • To work with vulnerable tenants, making appropriate referrals and liaising with partners and services to develop and monitor support plans.
  • Carry out a range of visits to ensure tenancies are sustained and properties are kept in good condition.
  • To provide customers with appropriate housing advice and where necessary carry out home visits to assist the rehousing process; this includes visits to approve mutual exchanges and registration of transfers.
  • To proactively manage and investigate reports of nuisance and ASB to prevent escalation. Take appropriate action in each case, working in partnership with other services and agencies to seek a positive resolution.
  • To undertake reviews of fixed term and introductory tenancies.
  • To provide a responsive estate management service to ensure a clean, safe and sustainable environment, reporting and tackling environmental issues daily.
  • Carry out scheduled inspections to support and compliment the daily identification of issues on estates and communal areas.

Applicants should have similar experience

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