IT Service Engineer

  • Full Time/Temporary
  • North Tyneside
  • Posted 3 weeks ago
  • Salary: £14.38
  • Reference ID: NDNTIT

We are currently looking for an experienced Service Engineer to provide IT Support in a set of schools across the North Tyneside area.

The Role:

  • Provide scheduled technical maintenance and support for ICT to a set of schools.
  • Involvement in larger installations in schools in line with documented project plans.
  • Provide reactive IT support as required, including telephone support, remote support, site visits and assistance with hardware quotations.
  • Dealing with configurations, set-up and day-to-day operations of a broad range of current hardware devices – PCs, laptops, netbooks, printers and other peripherals.
  • Troubleshoot networked devices and identify causes and apply solutions.
  • Liaise with 3rd party suppliers if required.
  • Prioritise calls logged with the helpdesk.
  • Use of various MS Office products as well as in-house systems.
  • Logging all issues and keeping records up to date.

The Person:

  • Must have excellent customer service skills.
  • Must have a good understanding of Windows Server, Windows O/S, iOS, Active Directory, Group Policy, Network LANs/ WANs, TCP/IP and wireless networking.
  • Must have the ability to work independently and as part of a team.
  • Must have current Enhanced DBS, issued within last 12 months with certificates to show.
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