ICT Service Desk Technician

  • Stockton
  • Posted 2 weeks ago
  • Salary: £12.20
  • Reference ID: NDITSTOCK

We are currently looking for an experienced ICT Service Desk Technician to respond to all IT related incidents and provide first line support in a busy Stockton office.

The Role:

  • Responding to all requests and providing an effective first line
    of service support, and resolving any ICT related issues and
    logging when required.
  • Working with other ICT teams to ensure the effective support of
    technology and contribute to the ongoing development of ICT
    technical services.
  • Updating and informing customers of the progress of their
    logged issues.
  • Acting as single point of contact for ICT. Providing advice and
    guidance on ICT related matters.
  • Identifying ICT problems and trends and escalating these to 3rd line support for root cause analysis and permanent problem
    resolution.
  • Using telephone, email, and face to face correspondence and resolving issues this way.

The Person:

  • MUST have knowledge in Office 365.
  • MUST have experience in a previous IT role and excellent
    skills in ICT
  • MUST have excellent communication skills.
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