Housing Services Officer

We are currently looking for a full-time Housing Services Officer to cover the Walker area in Newcastle Upon Tyne.

The Role:

  • Provide accessible and customer focused housing management service to both existing and prospective customers
  • Deliver a quality service which effectively allocates and lets properties
  • Take a joint approach to managing the void process
  • Deliver a tenancy service focused on sustainability
  • Manage the surrounding area where Your Homes Newcastle customers are based, accounting for the community and local environment

The Person

  • Must have knowledge and experience of social housing, focused on void management, letting properties, and tenancy and estate management
  • Must have an understanding of relevant housing legislation, operational policies and the challenges facing social housing
  • Must have the ability to work collaboratively, with a proactive approach to involving stakeholders, both internal and external to the organisation
  • Must be customer focused, with excellent communication skills, both verbal and written
  • Must be able to demonstrate suitability to work with vulnerable client groups
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