Housing Plus Officer

  • Full Time/Temporary
  • South Shields
  • Posted 2 weeks ago
  • Salary: £12.35
  • Reference ID: NDHOUSSS

We are currently looking for a full-time experienced Housing Plus Officer to work across various community locations in the South Tyneside area, working Monday to Friday with some weekends required.

The Role

  • Providing housing related support to customers and tenants in accordance with requirements of legislation, good practice, and the Company’s policies and
    procedures.
  • Providing a range of services to help and support tenants with their duties
    under the tenancy agreement, including repairs reporting and rent advice.
  • Working with the customer in the development of a support plan which
    maximises support and their ability to sustain suitable long term housing
    and in accordance with the Data Protection Act 1998.
  • Delivering on all aspects of tenancy management including tenancy
    changes, rent enquiries, property condition and anti- social behaviour.
  • Maintaining regular contact with residents and customers within the agreed
    timescales.
  • Signposting for welfare benefit, money advice and to help to observe the
    obligations and responsibilities of their tenancy.
  • Provide short-term emergency assistance to residents until
    implementation of Care Services, i.e. shopping, laundry, prescription pick
    up, meals.
  • Facilitating the management and letting of void properties including the
    signing up of new tenancies and tenancy terminations.

The Person:

  • Must have previous experience dealing with housing related duties
  • Must hold a full, clean UK driving license and own a car
  • Must have an Enhanced DBS
  • Must be able to flexibly work weekends
  • Must be professional, calm, non-judgmental yet assertive
  • Must be tactful and diplomatic
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