Housing Options Officer

  • Full Time/Temporary
  • North Tyneside
  • Posted 1 week ago
  • Salary: £11.50
  • Reference ID: NDHOUSNT

We are currently looking for x2 Homefinders to support applicants signing up for re-housing in the North Tyneside area

The Role:

  • Manage a varied and complex caseload, supporting applicants at registration stage, through to the bidding and offer stages.
  • Register and assess housing applications and determine an applicant’s eligibility for housing in line with company policies.
  • Carry out reference checks for housing applications.
  • Conduct home visits to tenant and applicant properties and interview, as well as inspecting properties to identify repairs needed and conditions of the property.
  • Provide information, advice, and guidance to applicants seeking re-housing.
  • Constant correspondence via email, telephone, letters to keep applicants updated on their application process, and dealing with any queries or complaints.
  • Liaise with other agencies and bodies when required to support the housing application process.
  • Carry out affordability checks.
  • Liaise with GPs, Therapists, and other medical professionals if necessary for the applicant seeking re-housing.
  • Conduct any day to day admin duties to support the process such as data entry, filing, records, diary management, email correspondence, attending meetings etc.
  •  Will include remote working.

The Person:

  • Must have previous experience in a similar role/ a housing background.
  • Must be able to manage various complex caseloads.
  • Must have excellent communication skills.
  • May be subjected to a DBS check.
Upload your CV/resume or any other relevant file. Max. file size: 8 MB.