Housing Officer

  • Full Time/Temporary
  • Gateshead
  • Posted 2 weeks ago
  • Salary: £11 - 12
  • Reference ID: ATRHOUSING

We are currently looking for 3x Housing Officers to provide housing and customer support across the Gateshead borough, conducting home visits and supporting tenants on a daily basis.

The Role:

  • Be the first point of contact for tenants and providing support when necessary
  • Work with vulnerable tenants and make referrals when needed
  • Carry out a range of visits to properties ensuring they’re kept in good condition
  • Provide customers with housing advice when needed and carry out home visits to assist the rehousing process
  • Undertake reviews regarding tenancies
  • Carry out inspections on estates and communal areas
  • Liaise with customers, other services, councillors, and a range of partners
  • Will include remote working

The Person:

  • Must be educated to NVQ Level 2 in a Customer focused qualification, or have the equivalent experience.
  • Must have previous experience in a Housing role.
  • Must have excellent Customer Service skills.
  • Must be IT literate.
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