Dutch/English Speaking Customer Service Advisers

  • Temporary to Permanent
  • North Shields
  • Posted 3 weeks ago
  • Salary: £8.91 per hour
  • Reference ID: AHGER

We are currently looking to recruit a Dutch Speaking Customer Service Adviser to work in an expanding team in a friendly contact centre environment on a temporary to permanent basis.

Applicants must be fluent in both Dutch and English languages.

We have part time roles available for 16 hours per week

The role

  • Making travel reservations and handling enquiries via the telephone, email, chat and other web response solutions. in order to fulfil customer requirements
  • Providing an excellent and professional customer sales and service experience.
  • Be first contact for the resolution of customers and client’s queries, requests, orders and complaints
  • Proactively contact existing and potential customers with the aim of up-selling products
  • Match and sell products or services to customers by cross or up-selling to appropriate products.
  • Hours are between 8.00 a.m. and 8.00 p.m. including weekends (rota pattern will be 5 days out of 7)

The Person

  • Applicants Must be fluent in both English and Dutch
  • Have an excellent telephone manner with a clear speaking voice
  • Possess excellent communication skills
  • Have the ability to engage the customer
  • Have excellent data capture skills
  • Have the ability to work well in a team
  • Be flexible to work at all times in the contact centre, including evenings and weekends – We have part time hours available up to 16 hours

 Benefits

  • The offer of a permanent job role after an initial temporary period
  • Pay rise to when you start your permanent contract
  • Discounted travel for friends and family
  • Free onsite parking
  • Regular annual pay reviews
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