Desk Support IT Technician

  • Full Time/Temporary
  • Sunderland
  • Posted 2 weeks ago
  • Salary: £11.50
  • Reference ID: TBIT

We are currently looking for 2x Desk Support IT Technicians to work in the Sunderland area.

The Role:

  • Resolve calls in accordance with set procedures and guidelines
  • Investigate and assess service user issues and requests
  • Escalate calls to other technical resolver teams when required
  • Liaise with other technical staff to identify potential problems
  • Provide advice and guidance in relation to the resolution of service calls, to service users, team members, and managers
  • Maintain network and application user access including the creation, amending and removing of permissions
  • Provide support and guidance of the corporate computing environment
  • Verifying and updating of all records within the IT Service management toolset
  • Monitor and progress the purchasing of IT related items and related financial transactions

The Person:

  • Must have similar experience from a previous role
  • Must have knowledge of Active Directory, Microsoft Windows 10, and Office 365
  • Must have excellent communication skills
  • Excellent telephone manner and Customer Service Skills
  • Must be able to investigate and assess issues & requests to lead to the resolution of calls
Upload your CV/resume or any other relevant file. Max. file size: 8 MB.