Customer Support Officer

  • Full Time/Temporary
  • Gateshead
  • Posted 2 weeks ago
  • Salary: £11.96
  • Reference ID: TBCUSGATES

We are currently looking for a Customer Support Officer to provide support to customers throughout the process of repairs and maintenance repairs to their homes.

The Role:

  • Be the main point of contact for customers throughout works to their home – Advising them of works planned, keeping them updated throughout the process
  • Arrange any necessary support for vulnerable customers
  • Deal with any enquiries or concerns
  • Identify and highlight any issues that may cause delays to works
  • Maintain accurate records within in-house systems
  • Carry out a satisfaction survey with customers
  • Investigate complaints and compliments into the service

The Person:

  • Must have similar experience from a previous role
  • Must hold a valid UK driving license and have access to a car
  • Must have excellent customer service skills
  • Must be an excellent communicator
Upload your CV/resume or any other relevant file. Max. file size: 8 MB.