Customer Services Assistant

  • Full Time/Temporary
  • Crook
  • Posted 3 weeks ago
  • Salary: £9.62

We are currently looking for 3 experienced Customer Services Assistant’s to provide a first point of contact for all customers and service users based in Crook.

The role is currently working from home however this may change and you would be required to work from the Civic Centre at Crook.

The Role:

  • Deal with customer requests, enquiries and complaints
  • Give advice when answering queries
  • Update and maintain in-house systems and databases
  • Assist customers in locating information stored in computerised and manual formats
  • Schedule appointments for customers where necessary

The Person:

  • Must be educated to a minimum of 4 GCSEs graded A-C or equivalent
  • Must have previous experience from a similar role
  • Must have excellent customer service and communication skills
  • Must be IT literate

This is an ongoing role.

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