Customer Service Survey Agent

  • On-going
  • South Shields
  • Posted 2 weeks ago
  • Salary: ££7.50 - £7.83

We are currently recruiting for a bubbly Customer Service Survey Agent with an excellent telephone manner to contact Students and Education establishments to gain information for various statistical surveys and projects.

The role

  • Based in South Shields
  • Making outbound calls to gain information from students and education establishments
  • Going through telephone surveys
  • Updating internal databases with relevant information
  • Using questioning techniques to glean information
  • Hours between 11 a.m. and 8.pm. Mon – Thurs and 8.00 a.m. -12.00 noon on a Friday

 

The person

  • Must have an excellent telephone manner and be able to engage the person on the other end of the line
  • Ideally have some experience of customer services
  • Ideally have outbound calling experience
  • It is not necessary to have call centre experience
  • Be I.T literate
  • Be motivated to work both alone and as part of a team
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