Customer Service Advisor

  • Full Time/Temporary
  • Killingworth
  • Posted 6 days ago
  • Salary: ££10.54 per hour
  • Reference ID: TBCUSAD

We are currently looking for a Customer Service Advisor in the Killingworth area.

The Role:

  • To work in a busy office taking queries regarding issues relating to housing improvements both over the telephone and face to face.
  • Dealing with customer queries regarding customer surveys, customer events and improvements.
  • Dealing with queries, claims and complaints to successful outcome.
  • To support customers with all enquiries
  • To arrange appointments for engineers to visit customers properties
  • Using an in-house computerised system to log and monitor results
  • Producing notification letters and delivering them by hand

The Person:

  • Must have an NVQ in Customer Service or similar
  • Must have similar experience dealing with queries, and complaints to resolution
  • Must be computer literate using MS Office
  • Be educated to GCSE grade C or above in both Maths and English (or equivalent)
  • Must have a valid UK Driving License
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