Customer Service Advisor

  • Temporary to Permanent
  • South Shields
  • Posted 2 weeks ago
  • Salary: £9.50

We are currently looking for a Customer Service Advisor, the role will be based in South Shields,

The Role

  • Handle all above detailed inbound calls
  • Delivering first class Customer Serviceand product information
  • Undertakes administration tasks
  • Adheres to company workplace policies and codes of behaviour
  • Accurately and efficiently inputs, updates, deletes, adds and amends customer data in customer database
  • Actively recognises the need for customer confidentially
  • Supports the customer and solves their issue in the most efficient way possible in a single contact
  • Demonstrates and adheres to the call handling complaints procedures
  • Handles and resolves customer queries, complaints and objections in a professional manner
  • Recognises when to escalate customer calls to the Team Leader
  • Agrees performance targets with team leader and then monitors own progress against personal performance and development plan
  • Takes an active role in team-working and providing support to colleagues
  • Proactively undertakes and promotes personal development
  • Identifies repeat issues and provides feedback to team leaders
  • Continually strives to ensure compliance with login, wrap, idle and call quality matrix against agreed individual targets
  • Captures and reports any customer feedback to the team leader
  • Logically analyses problems and identifies appropriate solutions

Experience/Qualifications

  • Previous experience of working within a call centre environment is desirable
  • Previous experience of working in a customer care/customer service environment is essential
  • IT literate with accurate keyboard skills
  • Administration experience
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