Customer Service Advisor

  • Full Time/Temporary
  • South Shields
  • Posted 2 weeks ago
  • Salary: £10.54
  • Reference ID: ndcussss

We are currently looking for a full-time Customer Service Advisor to work within a busy contact centre supporting the housing team and covering general reception duties.

The Role

  • Respond effectively to complaints, compliments, and inquiries made by members of the public through inbound calls.
  • Make outbound calls in order to complete surveys based upon customer satisfaction.
  • Cover all general reception duties as company headquarters
  • Liaising with other departments
  • Manage a diary and record system
  • Attend meetings as required
  • Handling email correspondence
  • Maintain a range of general administrative duties e.g. filing, updating spreadsheets, photocopying ETC.

The person

  • Must have experience working in a contact centre
  • Must have excellent communication skills
  • Must have excellent IT knowledge and skills
  • Must be able to work effectively as part of a team, as well as independently
  • Must be flexible
  • Must have an NVQ Level 2 or equivalent in a relevant study

The role will initially run up until May 2020 with a high chance of extensions and permanency.

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