Customer Sales Advisor-Inbound

  • South Shields
  • Posted 1 week ago
  • Salary: £9.00 per hour
  • Reference ID: AH115

We are currently looking to recruit an experienced Inbound Customer Sales Advisor to join a friendly, expanding company based in South Shields

The role

  • Handle inbound calls taking customer orders
  • Delivering first class Customer Service and product information
  • Up selling and cross selling the product range on each call
  • Promoting and selling reward and loyalty programmes
  • Maximise average revenue per customer on each call
  • Support Customer Services
  • Using Open and Closed questions and Features and Benefits, maximise the revenue on each call
  • Accurately and efficiently input, update, delete, and amend customer data in customer database
  • Actively recognise the need for customer confidentially
  • Handle and resolve customer queries, complaints, and objections in a professional manner
  • Working in a small team environment

Hours of Work:            5 Days per week, working between 8am – 8 pm Monday to Friday and including 2 out of 4 weekends 9am – 5pm on a rota shift pattern

The person

  • Must have previous call handling experience
  • Have excellent data capture skills using IT applications such as internet, intranet, e-mail, and Windows applications with minimal key stroke errors
  • Have previous Customer handling skills (including conflict handling and resolution)
  • Have excellent telephone skills
  • Have excellent questioning and listening
  • Have self-organisation and time management
  • Have Selling skills (including empathy, building relationships, closing sales etc.)

This role is initially a temporary to permanent role and is expected to become permanent for the right person

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