Customer Liaison Officer

  • Full Time/Temporary
  • South Shields
  • Posted 3 weeks ago
  • Salary: £11.50
  • Reference ID: TBCUSSS

We are currently looking for 2x Customer Liaison Officer’s to be the first point of contact with customers as part as a large scale programme based in South Shields.

The Role:

  • Deal with and process all customer enquiries
  • Conduct customer surveys prior to and completion of works
  • Hold weekly customer drop in sessions for customers to ask questions
  • Make appointments when necessary
  • Process and co-ordinate emails
  • Call and book in all appointments
  • Update and maintain spreadsheets of customer details etc

The Person:

  • Must have similar experience from a previous role
  • Must have a Full Clean Driving License and access to a vehicle at all times
  • Must have excellent customer service skills
  • Must be IT literate
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