Customer Liaison Advisor

  • Full Time/Temporary
  • Killingworth
  • Posted 2 weeks ago
  • Salary: £10.83 per hour
  • Reference ID: TBNORTCUS

We are currently looking for a Customer Liaison Advisor to work initially 4 weeks to cover sickness with a possibility to extend in the Killingworth area.

The Role:

  • Deal with customer enquiries and complaints
  • Provide support and advice to tenants promoting benefits of maintenance work
  • Undertake induction visits to assess customers’ needs
  • Make relevant referrals in relation to breached tenancy agreements, abandoned properties etc
  • Arrange access to properties when required
  • Report any housing repairs on behalf of tenants
  • Using in-house systems and databases

The Person:

  • Must have a Basic DBS – Must be able to provide certificate
  • Must have relevant experience from a previous role
  • Must have excellent communication skills
  • Must be IT literate
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