Customer Sales Adviser

We are currently looking to recruit an experienced Inbound Customer Sales Advisors to join a friendly, expanding company based in South Shields however you will be working from home and in a modern office.

A Permanent role, this role will be working full time 40 hours per week.

The role

  • Working from home 1 week and in office next.
  • 40 hours per week between 08.00 a.m. and 6.00 p.m.
  • Some weekend working will be required but this will be on a rota.
  • Handling the inbound calls from customers wanting to order the goods
  • Taking customer orders and promoting goods for sale when the company runs promotion campaigns in the media
  • Delivering first class Customer Service and product information
  • Up selling and cross selling the product range on each call
  • Promoting and selling reward and loyalty programmes
  • Support Customer Services
  • Using Open and Closed questions and Features and Benefits, maximise the revenue on each call
  • Accurately and efficiently input, update, delete, and amend customer data in customer database
  • Actively recognise the need for customer confidentially
  • Handle and resolve customer queries, complaints, and objections in a professional manner
  • Training will be held in the South Shields office- 1 week full time

The person

  • Must have previous call handling experience
  • Have previous Customer handling skills (including conflict handling and resolution)
  • Have excellent telephone skills
  • Have excellent questioning and listening
  • Have selling skills (including empathy, building relationships, closing sales etc.
  • Have self-organisation and time management to work from home with minimum supervision
  • Working to targets and bonus led campaigns
  • Have excellent data capture skills using IT applications such as internet, intranet, e-mail, and Windows applications with minimal key stroke errors
  • Be able to accommodate I.T systems and equipment at home
  • Must be able to attend 1 weeks training in South Shields offices and be able to travel to South Shields office for occasional meetings

This is a permanent role with an excellent company, with excellent benefits.