We are currently looking to recruit an experienced Inbound Customer Sales Advisors to join a friendly, expanding company based in South Shields however you will be working from home and in a modern office.
A Permanent role, this role will be working full time 40 hours per week.
- Working from home 1 week and in office next.
- 40 hours per week between 08.00 a.m. and 6.00 p.m.
- Some weekend working will be required but this will be on a rota.
- Handling the inbound calls from customers wanting to order the goods
- Taking customer orders and promoting goods for sale when the company runs promotion campaigns in the media
- Delivering first class Customer Service and product information
- Up selling and cross selling the product range on each call
- Promoting and selling reward and loyalty programmes
- Support Customer Services
- Using Open and Closed questions and Features and Benefits, maximise the revenue on each call
- Accurately and efficiently input, update, delete, and amend customer data in customer database
- Actively recognise the need for customer confidentially
- Handle and resolve customer queries, complaints, and objections in a professional manner
- Training will be held in the South Shields office- 1 week full time
- Must have previous call handling experience
- Have previous Customer handling skills (including conflict handling and resolution)
- Have excellent telephone skills
- Have excellent questioning and listening
- Have selling skills (including empathy, building relationships, closing sales etc.
- Have self-organisation and time management to work from home with minimum supervision
- Working to targets and bonus led campaigns
- Have excellent data capture skills using IT applications such as internet, intranet, e-mail, and Windows applications with minimal key stroke errors
- Be able to accommodate I.T systems and equipment at home
- Must be able to attend 1 weeks training in South Shields offices and be able to travel to South Shields office for occasional meetings
This is a permanent role with an excellent company, with excellent benefits.